| In this new era of internet and social media, not only has it changed everyday life but also changed customers' expectations for services today.
They hate to be put on hold, they want personalized treatment, they want to have many different options to get their request or problem addressed quickly and simply, they want you to reach out to them proactively and not just be notified when there's an issue. They are on-the-go on their smart phones and expect to be able to reach out for services on their preferred channels.
One bad experience will result in bad sentiment and hit the social world in no time! Come and learn about how Webex CX can help address this! |
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